{"id":42290,"date":"2016-10-07T17:53:36","date_gmt":"2016-10-07T14:53:36","guid":{"rendered":"https:\/\/web-mng.iptp.com\/?page_id=295"},"modified":"2016-10-07T17:53:36","modified_gmt":"2016-10-07T14:53:36","slug":"service-request","status":"publish","type":"page","link":"https:\/\/web-lab-1.m4.iptp.net\/zh_CN\/help\/service-request\/","title":{"rendered":"Service request"},"content":{"rendered":"

Immediate help can be provided via Live Assistant<\/a> or cs<\/span>iptp.net<\/span><\/a> e-mail. <\/p>

Ordinary requests are divided by the following three priority levels:<\/p>

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\"Standard<\/div>\n
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Standard Priority:
Level 3<\/h2>\n
The case will be given priority below level 1 and 2 for when speed is not of the essence. Normally applies to administrative issues.<\/div>\n<\/div>\n<\/div>\n
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\"High<\/div>\n
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High priority:
Level 2<\/h2>\n
We will devote attention to it immediately after level 1 tickets are resolved. Normally applies to service optimization.<\/div>\n<\/div>\n<\/div>\n
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\"Top<\/div>\n
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Top Priority:
Level 1<\/h2>\n
We take immediate action to restore unplanned interruptions! A call to the helpdesk (see map below) is available to expedite service.<\/div>\n<\/div>\n<\/div>\n<\/div>

Helpdesk numbers:<\/h2>
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