Key Responsibilities:
– Manage requests from internal and external clients and resolve them on the company system – Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed – Handle request cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner – Conduct root-cause analysis for technical issues in coordination with other technical teams – Maintain accurate customer documents and prepare reports for all issues and resolutions – Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes – Assist to draft technical documents, manuals, resolution steps, training materials, and technical support FAQs – Ad-hoc or internal project assignments
Requirements:
– Bachelor’s degree in IT field – At least 1-year experience in customer services/ technical support/ troubleshooting in the telecom industry – Knowledge of Linux and Windows – Good command of written & verbal English (Business level), other languages are advantageous – Good communication skills: communicate clearly to both technical and non-technical people – CCNA certificate holder and/or networking experience is advantageous – Eager to learn, problem-solving abilities, attention to details – Ability to work independently/ cooperate with the team
Contact
You can send your resume to the e-mail address: hriptp.vn. All candidates will be considered and the appropriate feedback will be provided. Successful applicants will be contacted shortly thereafter to arrange an interview.